Privacy Policy

1Introduction

Welcome to Dhillonelectronics ("we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website or submit an inquiry for TV boxes and setup support.

By accessing our website or contacting our support team via WhatsApp or web forms, you agree to the collection and use of information in accordance with this policy.

2Information We Collect

We only collect information that is strictly necessary to assist you with product inquiries, technical setup, and customer support. This includes:

• Contact Information: Full name, phone/WhatsApp number, email address, and general location (city/province in Canada).
• Device & Hardware Details: TV box or device model, Smart TV brand/OS (e.g., Samsung Tizen, LG webOS, Android TV, Fire Stick, Apple TV, Formuler/MAG) to provide step-by-step setup guides.
• Inquiry & Support Messages: Questions, setup preferences, and correspondence between you and our Canadian support team.
• Technical Log Data: Basic device browser type, IP address, and standard website analytics to improve user experience.

3How We Use Your Information

We use the collected information for specific, transparent purposes:

• To respond promptly to your setup requests and inquiries on WhatsApp or email.
• To help set up your TV box or compatible apps on the device you already own.
• To provide ongoing technical assistance and device troubleshooting.
• To prevent fraud, protect website security, and verify reCAPTCHA human validation.

4No Selling of Personal Data

We maintain a strict no-sale policy. We never sell, rent, trade, or monetize your personal details to third-party advertisers, telemarketers, or brokers. Your contact details are solely used for communication regarding your Dhillonelectronics setup and service.

5Data Protection & Security

We implement industry-standard SSL encryption and secure communication channels (such as end-to-end encrypted WhatsApp messaging) to safeguard your data. While no transmission over the Internet is 100% immune from risks, we employ rigorous security practices to prevent unauthorized access or disclosure.

6Canadian PIPEDA Compliance & Your Rights

In compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to access, update, or request the deletion of their personal information at any time. If you wish to delete your inquiry history from our records, please reach out to us.

7Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Canadian support team: